1. Agreement Overview
These terms of service form the agreement between you and Handy Hyena HVAC LLC whenever you visit this website, send a question from the contact page, book a service visit or accept a written quote. By using this site you confirm that you have read and understood the terms below and that you agree to follow them for every interaction that this page covers.
We describe the rules of the website and the common routine of a service job in one place so no important expectation sits in a forgotten corner. Where a specific project needs special conditions, those conditions appear in the written quote that you sign and carry the same force as this document. If any single clause below conflicts with the law where you live, that clause steps aside and the rest of the agreement stays in force.
If you do not agree with any part of these terms, the honest step is to stop using the site and to reach us directly instead. Nothing here forces you to accept terms you dislike; we simply ask that everyone who books a real job operates under the same clear set of promises that we keep for every customer we serve.
2. The Company Behind These Terms
The services described on this site are developed and operated by the developer HandyHyena on behalf of the registered company Handy Hyena HVAC LLC. Our service shop and office are located at 2136 E Lambourne Ave, Millcreek - 84109-2439, United States (US). The business answers questions by email at order@handyhyena.lat and by telephone at +18705154618.
Handy Hyena HVAC LLC is a heating, ventilation and air conditioning company working across Millcreek and Salt Lake County. The walls of this website belong to the same company whose field trucks carry the equipment, and the person who answers the phone works alongside the person who signs the invoices. That single responsibility means the same standard runs from the first click to the final clean up.
When these terms mention we, us or our, they mean Handy Hyena HVAC LLC. When they say you or your, they mean the person using the site or the customer whose property receives the service. Nothing in the relationship makes you our employee or partner, and nothing makes us your employee either; we remain an independent contractor at every job.
3. Eligibility to Use This Site
By using this website you confirm that you are old enough to enter into a binding agreement under the law where you live, which in most states means at least eighteen years of age. Our heating and cooling services are directed at property owners, renters, landlords and facility managers, all of whom normally act in an adult and contractual capacity.
You also confirm that the details you give us, especially your name, phone number and service address, belong to you or that you have proper authority to act for the person who owns the property. We trust the bookings we receive, so submitting a service address is your assurance that you can reasonably allow a technician to attend.
We may at our discretion serve a corporate account through a nominated contact. In that case the corporate body remains responsible for the actions of its staff who use our scheduling and support tools, and it accepts these terms on behalf of every person it authorises to act for it.
4. Description of Our Services
We provide a practical range of climate services including furnace installation and repair, central air conditioning, heat pump and mini split installs, ductwork design and sealing, seasonal maintenance plans and indoor air quality improvements. Each service is described across the services page in plain language so you understand what a visit normally involves.
A description on this site is an invitation to ask for a quote rather than a fixed specification of work. The exact scope for your house depends on the age and brand of the equipment, the layout of the ducts and the results of the diagnosis we perform at the start of a job. We always confirm scope in a written quote before we order parts or begin invasive work.
Some of what we do, such as a permit backed install, may require coordination with a local utility or municipality. We carry out such work under the applicable building and mechanical rules, and we describe any permits in the quote so you know what is included from the start.
5. Quotes, Pricing and Payment
Pricing follows a simple rule. For frequent repairs we give a written estimate before work begins, often a fixed price for a defined repair once we have diagnosed the cause. For larger installs we prepare a detailed quote listing the equipment, the labour and the line items so the total carries no mystery.
A quoted price is honoured for the window noted on the quote, because equipment prices and availability can shift. If a manufacturer changes a price or a model becomes unavailable before the work starts, we tell you before any money changes hands and you may accept the new figure or cancel without penalty.
Payment is due when the work is complete and the invoice is presented, unless the quote states an instalment plan or a deposit requirement for a large install. We accept the common payment methods shown at the time of billing. Late payment may pause further scheduled visits and may carry the interest and recovery costs allowed by law, which we will always explain rather than spring on you.
6. Scheduling and Appointments
A booking confirms a time slot based on the details you give us. We do our best to hold the stated window, and for genuine no heat and no cool calls we aim for same day response during business hours. Because we run a live schedule, we ask you to move or cancel an appointment with as much notice as you reasonably can.
If our technician cannot reach you because nobody is present or because access to the unit is blocked, we will try to call and we may treat the slot as missed after a fair attempt. We never charge for a slot that we cancel on our side and we do our best to reschedule to a time that suits you rather than leaving you stranded.
Emergency calls receive a special priority, and an emergency describes a condition that threatens the safety of people or property, such as a suspected gas leak or a furnace that will not stop. A noisy but functioning system is important but not an emergency, so calling early gives you the widest choice of convenient windows.
7. Site Access and Acceptable Use
We grant you a personal, limited and non transferable right to view this site for the purpose of learning about our services and arranging work. You agree not to use the site in a way that damages it, interferes with another visitor or attempts to bypass its security. Breaching this paragraph may end your access.
You must not try to probe our servers, harvest contact details for spam, transmit malicious code or misrepresent yourself as another person. You must not copy the entire content of the site for a competing purpose, though quoting a short passage with credit for a genuine review is fine and welcome.
We monitor the site for health and for abuse. An automated script that floods our forms, a scraper that copies our text wholesale or any action that strains the service for others is treated as misuse, and we may block such traffic without notice to protect the experience of genuine visitors.
8. Orders and Scheduling Through the Contact Form
The contact form gathers the details we need to answer you and to book work. Submitting the form does not by itself create a binding contract for a service job; it opens a conversation that we turn into a clear proposal. We treat the forms we receive as genuine business enquiries and we respond promptly to every one.
You agree that the details you enter are accurate and that using our email address and phone number for the genuine purpose of arranging service does not breach any agreement you hold with a third party. You also agree that an electronic message sent from this form counts as a valid form of written notice between us.
When the form cannot send automatically, the site opens your own mail program so you can complete the send yourself. Whichever route finishes the message, the content and the privacy promises in our privacy policy stay the same, and your enquiry enters the same careful inbox either way.
9. Warranties and Service Guarantees
We stand behind the work we perform. Labour on a repair is covered for the period stated on your invoice, which protects the fix rather than the whole appliance. New equipment carries the manufacturer warranty for its parts, and we register and support that warranty so it stays valid in your hands.
Our guarantee is conditional on the equipment being operated and maintained in a normal way. Damage from misuse, neglect, an obvious impact or unauthorised changes by a third party falls outside the cover, and we say so honestly rather than stretching a promise past what is fair to everyone else.
If a covered fault appears within the guarantee window we return at no charge for labour to set it right, and where a critical part is truly defective we work with the manufacturer to replace it. We resolve genuine problems quickly and fairly, which is another reason people keep us on speed dial season after season.
10. Customer Responsibilities
A service visit runs smoothly when the customer prepares the ground. You agree to clear a path to the equipment, to keep pets secure where a technician must work and to tell us about anything you already know, such as a recent flood, a strange smell or work done by another company, because that knowledge helps us diagnose faster.
You agree that a technician may need to access a roof, an attic, a crawlspace or an electrical panel to reach the system, and that some visits may need the power to the unit to be off for a short period. We carry out every step safely and we tell you what we are about to do when it affects a room you use.
Where you notice something unusual after we leave, you agree to tell us while it is fresh. A quick follow up message lets us correct a small drift before it becomes a large bill, and it protects the neat work area we always leave behind at the end of a job.
11. Our Right to Decline Service
We may decline a job that we cannot perform safely, legally or to the standard we set ourselves. Examples include equipment that is unsafe to test, an access route that endangers our crew, a request that would break a code, or a customer who chooses not to share the basic details the service requires.
When we decline work we explain why in plain terms and we leave readings calm and respectful rather than abrupt. If a unit is unsafe we tell you what needs to change for us to help, and we point you toward the correct route such as a gas authority in the most serious cases.
Declining a single job never puts you on a blacklist. Circumstances change, and we are happy to reassess at a later date or to help a colleague make everything safe once the initial concern is resolved. Our refusal is always about risk to people and property, never about punishing a customer for asking a fair question.
12. Limitation of Liability
We perform our work with reasonable skill and care and we aim to get it right the first time. To the extent the law allows, our total liability in connection with any single service job is limited to the amount you paid for that job, because that measure reflects the value of the service far more fairly than an open ended claim.
Neither party is liable to the other for indirect or consequential losses such as lost profits, lost business or damage to a third party that could not be reasonably foreseen at the time the work was booked. This does not limit liability that the law refuses to limit, including harm caused by our own negligence or a breach that cannot be excluded.
We encourage you to keep valuables and fragile items away from a work area and to keep a home covered by your own contents policy. We are careful around your property, but a sensible precaution on both sides keeps a rare mishap easy to resolve rather than painful to untangle.
13. Intellectual Property
The design, text, graphics and layout of this site belong to Handy Hyena HVAC LLC or to the developer HandyHyena who crafted them for us under the brand. The name Handy Hyena, the hyena mark and the general look of the pages are protected as our branding, and the site itself is protected as a whole creative work.
You may view and share the words of this site for genuine non commercial reasons, such as telling a neighbour about a service or quoting a short line in a review. You may not lift whole sections, restyle the pages to look like your own business or use our brand to sell anything that we do not provide.
If you believe part of the site copies your own protected work, tell us and we will review it with respect. We change or remove anything that genuinely belongs to someone else once we are shown a valid claim, because building on borrowed ideas is the opposite of the honest craft we practice in the field.
14. Third Party Services
Where this site makes use of a tool or a link supplied by a third party, such as a payment processor or a parts lookup, your relationship with that provider is separate from your relationship with us. We are not responsible for the content or the behaviour of those external services, though we choose our partners with care.
Any conditions that a partner applies to its own tool sit alongside these terms rather than replacing them. To use that tool you may be asked to accept the partner agreement as well. We recommend reading it because your data may pass into that provider keeping its own record, exactly as our privacy policy explains.
If a third party tool fails during your use, we will help you reach the provider and, if the failure is on a step of our own work, we will honour our promise to you. We draw a clear line between the work we control and the software we borrow, so a blame game never leaves a customer stuck in the middle.
15. Changes to These Terms
We review these terms whenever our services, our tools or the law change. When we update the document we change the date near the top of this page, and any revision takes full effect as soon as it is published. For a change that affects your existing rights we will give you reasonable notice before it binds a job you have already booked.
Continuing to use the site after a revision means you accept the updated terms the same way that starting a new booking does. Because most customers deal with us in single clear visits, the biggest practical task is simply keeping the most current version always on display, which this page does without clutter.
We never revise these terms into a form that quietly removes a protection you depended on without telling you. An honest shop edits its documents openly, and that is the only way we edit either a terms page or the mechanical parts list sitting on a work bench.
16. Governing Law and Disputes
These terms are governed by the laws of the State of Utah, United States, regardless of your location. Any dispute arising from your use of the site or from a service we perform will first be raised with us directly at order@handyhyena.lat, because almost every disagreement in a service business is settled by a calm conversation before it ever needs a lawyer.
If a dispute cannot be resolved through direct contact, the courts located within the State of Utah will have exclusive jurisdiction, unless a mandatory law where you live says otherwise. We agree to handle any such claim honestly and to pay the reasonable costs that a court awards only in the usual measured way the law provides.
We would rather earn your trust through one good job than through the fine print of a hundred. These terms exist to make expectations fair on both sides of a working day, and the best complaint we ever receive is the one a customer raises early so we can fix the trouble while it is still small. Ask us anything that remains unclear.