Privacy Policy

1. Who We Are

This website and the services it presents are developed and operated by the developer HandyHyena, working on behalf of the heating, ventilation and air conditioning company Handy Hyena HVAC LLC. Our business address is 2136 E Lambourne Ave, Millcreek - 84109-2439, United States (US). When we use the words we, us and our in this policy, we refer to Handy Hyena HVAC LLC. This policy explains how we handle personal information that visitors share with us through this site, by telephone, by email at order@handyhyena.lat, or while we are at a home carrying out service work.

We take privacy as seriously as we take a properly tuned furnace. The practical goal of this policy is that you always know what data we hold, why we hold it and how you can correct or remove it. We operate inside the United States and also respect the privacy principles that apply to visitors from other regions when they use our online order and scheduling tools. Nothing in this policy reduces any right you already enjoy under applicable law.

Reading this policy before you submit any enquiry is the surest way to stay in control. We keep the language clear, avoid legal jargon wherever we can and update the document whenever our practices change in a meaningful way. The most recent revision date always appears at the top of the page so you can tell at a glance which version of the policy currently applies to you.

2. Information We Collect

We collect only the information that is genuinely needed to answer you, schedule a visit or improve the site. The first group is information you provide directly. This includes your full name, your email address, a telephone number, the address where the equipment lives, a description of the problem, and any notes you write into the contact form or relay during a recorded free intake conversation.

The second group is collected automatically as you browse. Our servers log the type of browser and operating system you use, the rough geographic region implied by your connection, the pages you view and the length of each visit. We may use small cookies described later in this policy. This automatic data is usually anonymous on its own and only becomes personal if we combine it with details you gave us elsewhere.

Third, we sometimes gather technical data during a service visit, such as the model and serial number of the equipment, pressure and temperature readings, and the maintenance history of a system. We collect this with your knowledge because a written service record is the only honest way to care for a heating plant over a long life. We never collect data that has nothing to do with the service you asked for.

3. How We Use Your Information

Every use of your data serves a real purpose connected to the service we provide. We use your contact details to respond to your enquiry, to confirm an appointment, to ask clarifying safety questions before a visit and to follow up after work is done. We also use them to send seasonal tune reminders, which you can stop receiving at any time with a single message.

We use address and equipment data to prepare for the job: to load the right parts, to understand which access paths exist and to keep a safe schedule. Technical readings become part of your service history so that a future technician understands what was done before. Aggregated and deidentified usage statistics help us decide whether the site is clear, which services people ask about most and where we should improve.

We do not sell your personal information to anyone. We do not trade it for advertising credits and we do not hand it to brokers. Any marketing we send is directly about the services you requested or about seasonal care for equipment you already trust us with. If we ever wanted to use your data for an unrelated purpose, we would ask first.

4. Legal Basis for Processing

Where data protection law applies, we rely on a small set of lawful grounds. The most common is performance of a contract: when you book a service, we need your name, address and phone number to carry out that visit. A second basis is legitimate interest, under which we keep simple records, protect the site against abuse and send measured follow up that most customers welcome.

When we ask you to send a message purely to receive our newsletter or notices, we rely on your consent and make it just as easy to withdraw that consent later. Where law obliges us to keep financial or safety records, we do so to comply with a legal obligation rather than for any commercial benefit.

In the United States different states recognise slightly different frameworks, so we also design our practices to satisfy the stricter standard when a visitor connects from a jurisdiction that grants broader rights. We would rather meet the highest bar everywhere than guess which visitor deserves what level of care.

5. Cookies and Site Technology

Cookies are small text files your browser stores on our request. We use a minimal set of them. Some are strictly necessary, meaning the page needs them to remember one choice from one step to the next. Others are functional and simply recall preferences such as whether you want the desktop view. We do not use cookies to build a profile of your reading across unrelated websites.

Your browser gives you control. You can delete cookies after each visit, block them entirely or use a private mode that forgets them when you close the window. Blocking strictly necessary cookies may disable part of an interactive form, but the plain text pages of this site remain fully readable because they do not depend on cookies.

Because each browser handels this slightly differently, we recommend the settings menu of the one you use. If a tool on the site asks a question that feels too personal for what you wanted to do, you can always ignore it and reach us by telephone at +18705154618 instead. No part of our service forces you past a cookie wall.

6. Mobile Location and Device Data

If you fill in the scheduling form from a phone, we may receive coarse location details that your network provider attaches to the connection, simply so the form can suggest the right service area. We do not read your precise device location, your photo library, your messages or anything stored on your phone.

The site does not ask for permission to use your camera, microphone or motion sensors. It does not silently run in the background to observe you. When you grant anything, we tell you exactly what it does and you can revoke the permission through your device settings at any moment.

Equipment data such as a thermostat brand or a serial code is captured for the record of a real unit, never scraped from a customer phone or a smart device without clear permission. We would rather ask the obvious question and log a confident answer than infer anything from hidden sources.

7. How We Share Information

We keep sharing to the true minimum. We may reveal your details to a utility or permits office when the law or a municipality requires a request to be filed for a specific install. We may share your address with a dispatch coordinator inside our own team so the right truck reaches the right door.

We share necessary information with the vendors described in the next section only to the extent required to deliver the service. We never authorise any of them to sell your data or to use it for their own advertising. A written agreement with each vendor binds them to the same standards of care that we promise you here.

If we were ever involved in a merger, a sale or a change of ownership, your data would transfer only as part of that whole business and the new owner would remain bound by this policy until they replace it with an equally protective statement. We would also tell you clearly on this page when the responsible company changes.

8. Service Providers and Vendors

Like most small service companies we rely on a few trusted tools to run the business. Those tools receive the minimum information each one needs to do its single job. A scheduling tool sees an address and a date. An email service receives a message you asked us to send. A payment processor handles a charge and never lets card details touch our own servers.

We select each provider by reviewing its security posture, its published privacy practices and its promises about not reselling data. We ask every provider to notify us promptly of any data incident so we can act quickly if your information is ever at risk.

We do not maintain an endless list of trackers on this page. Our deliberate choice is to host a clean, fast site with a handful of clearly named vendors rather than to fill it with third party scripts that watch every scroll. Fewer fingers on your data means fewer chances for anything to go wrong.

9. Data Security Measures

Protecting a furnace is about careful maintenance; protecting data is about the same discipline. We protect our website with encrypted connections so information moves between your device and our server in a private tunnel. Access to stored records is limited to the people who genuinely need it for the work.

We keep our software current, watch for unusual access and make secure backups of the records we cannot afford to lose. Office devices that touch customer data are locked and protected. Paper service tickets are stored out of public reach and destroyed when their lawful retention period ends.

No method of transmission is perfect, so we cannot promise absolute security against every conceivable attack. What we can promise is diligence, regular review and a commitment to tell you without unnecessary delay if we ever discover a confirmed breach that puts your personal data at real risk of misuse.

10. Retention of Your Data

We delete data once the reason for keeping it has passed. A simple email enquiry is held only as long as the conversation stays open and a short while after, in case you write back. Scheduling and service records are held longer because a heating system lives for many seasons and its history matters for future safety and warranty work.

Financial records such as invoices are held for the period that tax law requires so that our accounts remain accurate and auditable. After those lawful windows pass we either destroy the information or remove the personal identifiers so it can no longer be linked to you.

If you ask us to delete your data we respect the request, but we also honour the law when it still requires us to keep a record. In that rare case we keep only the part the law insists upon and erase everything extra, then explain to you exactly what remains and why.

11. Your Privacy Rights

You have at all times a right to know what personal data we hold about you. Send a simple request to order@handyhyena.lat and we will confirm what we have, where it came from and what we do with it. You may also ask us to correct any detail that is out of date or simply wrong.

Where the law applies you may ask us to restrict processing during a dispute, to move your data to another home, to erase details no longer needed and to stop targeted messages at any point. Where we rely on consent you may withdraw it freely, and where we rely on legitimate interest you may object and we will weigh your objection against our need.

You can exercise any of these rights without penalty or pressure. We will never punish you for asking, and we will not condition a service you already booked on you dropping a claim. If you feel we have treated your data unfairly you may also complain to the supervisory authority that covers your region, and we will cooperate fully.

12. Privacy for Children

Our heating and cooling services are intended for adults who own, rent or manage a property. We do not knowingly collect personal information from children, and we do not design any part of this site to appeal to a child audience. We make no attempt to build profiles of younger visitors.

If a guardian believes a child has shared personal data with us by mistake, we ask the guardian to get in touch and we will delete the information promptly and confirm the deletion. We treat such requests with the highest urgency because nothing a child might submit on a service site serves any legitimate purpose for us.

We also encourage families to talk about safe browsing. Because our records relate to addresses and appliance models rather than to age groups, they should never contain the personal details of a child, and we take reasonable steps to make sure that stays true.

13. Third Party Links

This site may point to pages we do not control, such as a manufacturer parts lookup or a rating authority. When you follow one of those links you leave the space governed by this policy, and responsibility for your data passes to the owner of that destination. We encourage you to read the privacy statement of any new site before you trust it with personal details.

We choose the external references we include with care and we review them, but we cannot answer for how a third party behaves once you arrive. A blue underlined search result and a link we deliberately published are treated by us as the same kind of exit from our control, so the same advice applies to both.

When we link to a vendor we use throughout the order process, that vendor remains bound by the agreement described in our service provider section. When we link to a general information source that involves no business relationship, we have no ability to affect its practices at all and said so plainly in the paragraph above.

14. International Transfers

Handy Hyena HVAC LLC operates from the United States, and most of the equipment we attend to sits within the state of Utah. If you visit from another country, your message and scheduling details may pass across borders to reach our US based office, and that travel is a necessary part of serving you at 2136 E Lambourne Ave, Millcreek.

When an international transfer happens we rely on safeguards that are recognised where you live, including standard contractual protections we hold with any vendor that touches your data from another region. We keep the movement of overseas data to the minimum the service actually requires.

If you connect from a region whose law grants strong data rights, those rights travel with you rather than stopping at a border. By choosing to deal with a company based in the United States you accept that your data will be handled in line with both this policy and our lawful duty to keep it safe wherever it is processed.

15. Changes to This Policy

The world of data protection changes, and so will this document from time to time. We will revise it whenever our practices shift, when a legal standard is updated, or when a regulator clarifies how a rule should be read. We will not silently weaken any protection you already rely upon.

We will refresh the date beneath the title at the top of this page for every revision, and for significant changes we may add a short note on the homepage or email a short notice to people who gave us their address for seasonal reminders. Minor edits like spelling or a broken link need no fanfare.

Continuing to use the site after a revision means you accept the updated policy. Because most of our interaction is one memorable conversation rather than a daily habit, we make the newest version always available here and we keep this history honest by preserving the month and year the last change took effect.

16. Contact and Data Officer

Questions, requests and complaints about your data all reach the same careful people. The first point of contact is the office of Handy Hyena HVAC LLC, reachable by email at order@handyhyena.lat and by telephone at +18705154618 during business hours. Our records office sits at 2136 E Lambourne Ave, Millcreek - 84109-2439, United States (US).

When you write, please tell us who you are, what you need and how you prefer the answer. We reply as fast as we can and usually confirm receipt within one working day. If your concern is about data, a dedicated team member reviews it personally rather than leaving it to an automated reply.